Mark Lenahan – Travel/Technology/Loyalty

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Mark Lenahan – Travel/Technology/Loyalty
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Loyalty Fraud Prevention Conference 2017 – Brighton 8th and 9th November

Mark    October 27, 2017

I’m very happy to be speaking at the upcoming Loyalty Fraud Prevention conference. I’m not a fraud expert, but I do understand loyalty (travel programs in particular) and customer journey,… Read more »

Events    Brighton, Customer Journey, Event, Fraud, Loyalty, Payment

#NewGenPSS – London 10-12 Oct – Some Thoughts & Questions

Mark    September 29, 2017

The New Gen PSS Conference 2017, by T2RL and FlightGlobal, is coming to QEII Centre in London from 10th to 12th of October. The Passenger Service Systems (airline reservations) market is… Read more »

Events    #NewGenPSS, Airlines, Event, FlightGlobal, London, T2RL, TravelTech
Image from www.thebrehon.com

Travel Massive Party at #TBEXIreland

Mark    September 27, 2017

TBEX Europe kicks off next week (Tuesday 3rd to Thursday 5th of October) in the Killarney Convention Centre / INEC, bringing together more than 600+ bloggers, content creators, influencers and… Read more »

Events    #TBEX, #TBEXIreland, #travelmassive, Event

Event report on IATA NDCHack SFO

Mark    August 29, 2017

Many creative concepts to improve passenger experience were demonstrated on Sunday at the end of the IATA NDC Hackathon SFO, and I’ve included a description of the ideas and details… Read more »

Events    #NDCHack, Airlines, California, Event, Hackathon, IATA, LinkedIn, Silicon Valley, TravelTech

Aviation Marketing & Loyalty Summit @ Global Aviation Festival, 7-8 Sep, London

Mark    August 18, 2017

Aviation loyalty marketing views from Finnair, Onur Air, Brussels Airlines, Jet Airways, Caribbean Airlines and Heathrow Airport and many more… I’m delighted and honoured to be chairing the Marketing &… Read more »

Events    #Aviationfest, Airlines, Airport, Business Design Centre, Event, Global Aviation Festival, London, Loyalty, Marketing

Great Customer Experience Essential for Long Term Survival

Mark    August 10, 2017

This article by my co-founder in CJ Ignition, Cormac Corrigan was published last week in Tnooz. “Companies in the travel industry, particularly airlines, consistently rank in the lower levels of… Read more »

Opinion    Airlines, Customer Experience, Tnooz

IATA #NDCHack in Silicon Valley 25-27 August

Mark    August 8, 2017

I’m going to Sunnyvale, California in just over two weeks to act as mentor and juror at the next IATA NDC Hackathon (#NDCHack), in the LinkedIn HQ. I’ll also be… Read more »

Events    #NDCHack, Airlines, Event, Hackathon, IATA, NDC, TravelTech

TechThursdayKK to cover Travel Tech, Kilkenny, 3rd August

Mark    July 31, 2017

I’m delighted to be speaking at and supporting the upcoming #TechThursdayKK event in the Medieval Mile Museum in Kilkenny on Thursday evening. I’ll be providing a brief overview of Ireland’s… Read more »

Events    #TechThursdayKK, Event, Ireland, Startups, TravelTech

Ireland TravelTech snapshot from techireland.org

Mark    July 21, 2017

Ireland is a fantastic hub for Travel Tech and startups, and as if to proove the point, this cool infographic on Ireland’s travel technology scene (80+ companies, 3000+ employees) has just… Read more »

Opinion    Dublin, Ireland, Startups, TravelTech
airplane fly in the sky photo licensed from Adobe Stock

Why subscription models and flash sales don’t work for airline fares – Travel101 Series

Mark    June 28, 2017

Why can’t you just sign up to pay $X thousand a year and get all you can eat flights on your favourite airline? Why isn’t there a Netflix for city… Read more »

Travel101    #fteDublin, Airline Pricing, Revenue Management, Travel 101
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